Criss Crossing the Country

During November I covered the length (if not the breadth) of Australia delivering IFLA’s Measurement, Evaluating and Demonstrating Impact of Library Services training. It was a delight to spend time discussing how we can better tell our story, and the resources we need to ensure that it is effective. Together we were able to highlightContinue reading “Criss Crossing the Country”

Face to Face Again

Almost two weeks since SWITCH 2022 in Albury, the NSW Public Libraries Association Conference. Its two years since we were last together, face to face in Penrith in 2019 (when we were blissfully unaware that the dreaded COVID was heading our way). For obvious reasons the 2020 Conference was cancelled and in 2021 the AssociationContinue reading “Face to Face Again”

Little Gems

I’ve spent the last week reviewing the findings of community survey I undertook for a cultural facility in NSW. We had an excellent response and people gave us detailed, well thought out answers which included suggestions, niggles and compliments. Something we can work with. When we know our service well we can often predict theContinue reading “Little Gems”

Remembrances of NSW Library Conferences past

My NSW public library conference was in May 1994 in Deniliquin and I had not long been appointed to the position of Manager Central West Libraries. The minute I arrived I knew I had found my ‘tribe’ and 27 years later I still feel the same. Of course in 1994 the conference I was attendingContinue reading “Remembrances of NSW Library Conferences past”

Members!

I am currently engaged with colleagues from public libraries across New South Wales in talking about members, how we engage with and retain them, and how we expand our membership base. It’s a timely discussion as, in many communities, use ( and membership) has been significantly affected by COVID. This is an initiative of theContinue reading “Members!”