Little Gems

I’ve spent the last week reviewing the findings of community survey I undertook for a cultural facility in NSW. We had an excellent response and people gave us detailed, well thought out answers which included suggestions, niggles and compliments. Something we can work with. When we know our service well we can often predict theContinue reading “Little Gems”

Remembrances of NSW Library Conferences past

My NSW public library conference was in May 1994 in Deniliquin and I had not long been appointed to the position of Manager Central West Libraries. The minute I arrived I knew I had found my ‘tribe’ and 27 years later I still feel the same. Of course in 1994 the conference I was attendingContinue reading “Remembrances of NSW Library Conferences past”

Members!

I am currently engaged with colleagues from public libraries across New South Wales in talking about members, how we engage with and retain them, and how we expand our membership base. It’s a timely discussion as, in many communities, use ( and membership) has been significantly affected by COVID. This is an initiative of theContinue reading “Members!”