Little Gems

I’ve spent the last week reviewing the findings of community survey I undertook for a cultural facility in NSW. We had an excellent response and people gave us detailed, well thought out answers which included suggestions, niggles and compliments. Something we can work with. When we know our service well we can often predict theContinue reading “Little Gems”

Members!

I am currently engaged with colleagues from public libraries across New South Wales in talking about members, how we engage with and retain them, and how we expand our membership base. It’s a timely discussion as, in many communities, use ( and membership) has been significantly affected by COVID. This is an initiative of theContinue reading “Members!”