During November I covered the length (if not the breadth) of Australia delivering IFLA’s Measurement, Evaluating and Demonstrating Impact of Library Services training. It was a delight to spend time discussing how we can better tell our story, and the resources we need to ensure that it is effective. Together we were able to highlightContinue reading “Criss Crossing the Country”
Tag Archives: NSWPLA
‘Behind every successful person is a substantial amount of coffee.’
It is widely acknowledged that the success of any conference is judged not only on the robustness of the program, but also on the quality of the catering. Based on this logic I jumped at the chance to be the coffee sponsor at the 2023 NSW Public Libraries Association SWITCH Conference which was held earlierContinue reading “‘Behind every successful person is a substantial amount of coffee.’”
Little Gems
I’ve spent the last week reviewing the findings of community survey I undertook for a cultural facility in NSW. We had an excellent response and people gave us detailed, well thought out answers which included suggestions, niggles and compliments. Something we can work with. When we know our service well we can often predict theContinue reading “Little Gems”
Switch 2021
Only a week to go and your SWITCH 2021 packets should be arriving via mail including this card alerting you to an exciting SWITCH Trivia competition that I’ll be running. Now I know that some of you have already popped on by to see if anything is here already (where’s that Playschool Magic Mirror? IContinue reading “Switch 2021”
Members!
I am currently engaged with colleagues from public libraries across New South Wales in talking about members, how we engage with and retain them, and how we expand our membership base. It’s a timely discussion as, in many communities, use ( and membership) has been significantly affected by COVID. This is an initiative of theContinue reading “Members!”
Jan Richards Consulting 